Refund Policy

Refund Policy At QuestNova, we are committed to delivering top-tier gaming community tools and services that empower you to elevate your gaming experience. We recognize that sometimes circumstances change or issues arise beyond your control. This Refund Policy outlines the terms and conditions under which refunds may be granted for purchases or services obtained through our platform.

Eligibility for Refunds

Due to the digital nature of our products and services, refunds are generally limited and handled on a case-by-case basis. Below are the primary situations where refund requests may be considered:

• Digital Products and Services: Since digital goods and software access are delivered instantly, all sales are typically final. Refunds will only be issued in exceptional cases such as documented technical malfunctions, inability to access purchased features despite troubleshooting, or errors on our end.
• Subscription Services: Refunds may be granted for billing errors, duplicate charges, or service interruptions outside of your control. Refunds are not available due to change of mind, dissatisfaction, or lack of usage.
• Event Fees and Tournament Entries: Participation fees for tournaments, competitions, or special events are non-refundable unless the event is canceled or significantly altered by QuestNova.
• Promotional Offers and Bundles: Certain promotional packages, discounts, or bundled offers may have separate refund terms clearly stated at the time of purchase, and such conditions will take precedence.

How to Request a Refund

If you believe you qualify for a refund, please submit a refund request promptly through the QuestNova platform’s support system. Include all relevant information, such as your account details, order or transaction ID, date of purchase, and a clear explanation of the reason for the request. The sooner you contact us, the faster we can evaluate and process your claim.

Refund Evaluation and Approval

Once we receive your request, our support and billing teams will review the details thoroughly. We may request additional information or evidence to assist in the assessment. Our goal is to provide a clear and fair decision within 5–7 business days. Approved refunds will be issued back to the original payment method used at the time of purchase.

Refund Processing Times

After approval, please note that the actual time it takes for the refund to appear in your account depends on your payment provider or bank and can range from 7 to 14 business days. QuestNova is not responsible for any delays caused by financial institutions or third-party payment processors.

Exceptions and Limitations

• Refunds will not be issued for services or digital products that have been fully accessed, consumed, or used.
• Unauthorized or fraudulent purchases must be reported immediately. QuestNova will investigate such claims and may reverse transactions or take other necessary actions.
• We reserve the right to refuse refund requests that we determine to be abusive, fraudulent, or submitted in bad faith.
• Any partial refunds or credits offered as alternatives to full refunds will be clearly communicated and documented.

Policy Updates and Communication

QuestNova reserves the right to update or modify this Refund Policy at any time to adapt to changing business practices, legal requirements, or user feedback. Significant updates will be communicated via our platform announcements or other appropriate channels. Users are encouraged to review this policy periodically to stay informed of their rights and obligations.

Contact and Support

We understand that issues with purchases can be frustrating. Our dedicated support team is here to help you navigate any concerns regarding refunds or billing. Don’t hesitate to reach out through the QuestNova platform support system — we’re committed to resolving your issue fairly and efficiently so you can get back to enjoying your gaming experience.